|The Help Desk serviced 960 applicants with multiple calls for many of them.
The Website had 10,400 hits all time views
Twitter had 3,710 views in the quarter
Facebook posts were 8,880 in the quarter
Utube had 305 views
Total accessing the service via social media and the Help Desk in Q3 is 24,255
The Help Desk supported 960 cases, of which 816 were sent documents for residency application or given referral information for other services. Total cases registered as vulnerable in Q3 and needing case-worker help on a face-to-face basis was 144.
150 cases were approved by MoI for MEU residency documents.
The free-phone service took 30 calls relating to the UK government letter to all UK pensioners. The callers were Cypriots with UK pensions who were anxious they were going to lose their pensions.
8 more volunteers were trained, and clear guidelines published on documentation needed to make an application.
Radio advert (dialogue between two vulnerable persons) ran successfully for 3 months.
Newspaper articles and journal adverts published on a regular basis